Project-Based Contract

Effective Date: [DATE]
Parties:
- YourData365 ("Service Provider"), located at [COMPANY_ADDRESS].
- [CLIENT_NAME] ("Client"), located at [CLIENT_ADDRESS].

1. Project Description and Objectives

1.1 Project Title:

M365 Backup & Compliance Implementation

1.2 Objectives:

• To implement a robust Microsoft 365 (M365) backup solution tailored to [CLIENT_NAME]'s operational needs.
• To ensure compliance with [specific regulatory requirements, e.g., GDPR, HIPAA, CCPA] through data retention policies and audit-ready reporting.
• To minimize downtime and data loss risks by establishing automated backup and recovery processes.

2. Scope of Work

2.1 Services to Be Provided:

1. Assessment and Planning:
   - Conduct a comprehensive assessment of [CLIENT_NAME]'s current M365 environment, including Exchange Online, SharePoint, OneDrive, and Teams.
   - Identify compliance gaps and backup requirements based on [CLIENT_NAME]'s industry regulations.
   - Deliver a detailed project plan, including timelines, resource allocation, and risk mitigation strategies.

2. Backup Solution Implementation:
   - Deploy and configure [specific backup tool, e.g., Veeam Backup for Microsoft 365, AvePoint, or Barracuda].
   - Set up automated backup schedules for Exchange Online, SharePoint, OneDrive, and Teams.
   - Configure retention policies to align with compliance requirements.

3. Compliance Configuration:
   - Implement data classification and labeling policies in M365.
   - Configure audit logs and reporting tools for compliance tracking.
   - Provide training to [CLIENT_NAME]'s designated compliance officers on accessing and interpreting compliance reports.

4. Testing and Validation:
   - Conduct test restores to validate backup integrity and recovery time objectives (RTO).
   - Perform compliance audits to ensure all configurations meet regulatory standards.

5. Documentation and Handover:
   - Provide comprehensive documentation, including system architecture, backup schedules, compliance configurations, and troubleshooting guides.
   - Conduct a final handover session with [CLIENT_NAME]'s IT team.

3. Deliverables and Acceptance Criteria

4. Project Timeline and Milestones

5. Payment Schedule

6. Change Order Procedures

• Any changes to the scope, timeline, or budget must be documented in a written Change Order.
• The Change Order must include:
• Description of the change.
• Impact on project scope, timeline, and cost.
• Approval from both parties.
• No work will commence on the change until the Change Order is signed by both parties.

7. Project Team and Responsibilities

7.1 Service Provider Team:

• Project Manager: [REPRESENTATIVE_NAME], responsible for overall project delivery.
• Technical Lead: [NAME], responsible for technical implementation and testing.
• Compliance Specialist: [NAME], responsible for compliance configuration and training.

7.2 Client Team:

• Project Sponsor: [NAME], responsible for approving deliverables and providing strategic direction.
• IT Administrator: [NAME], responsible for providing access to M365 environment and supporting implementation.

8. Communication Protocols

• Weekly status meetings will be held every [DAY] at [TIME].
• Service Provider will provide a weekly progress report via email to [CLIENT_NAME].
• Urgent issues will be communicated via phone at [PHONE] or email at [EMAIL].

9. Quality Standards

• Backups must achieve a minimum success rate of [X]% during testing.
• Recovery Time Objective (RTO) for test restores must not exceed [X] hours.
• Compliance configurations must pass [specific audit tool or checklist] validation.

10. Warranty Period

• Service Provider warrants that all deliverables will function as intended for a period of [X] days following project completion.
• During the warranty period, Service Provider will address any defects or issues at no additional cost.

11. Intellectual Property Ownership

• All configurations, documentation, and deliverables created during the project will be the sole property of [CLIENT_NAME].
• Service Provider retains ownership of proprietary tools and methodologies used during the project.

12. Risk Allocation

• Service Provider will not be liable for delays caused by factors outside its control, including but not limited to:
• Lack of access to [CLIENT_NAME]'s M365 environment.
• Changes in regulatory requirements during the project.

13. Termination

• Either party may terminate this agreement with [X] days' written notice.
• In the event of termination, [CLIENT_NAME] will pay Service Provider for all work completed up to the termination date.

14. Dispute Resolution

• Any disputes arising under this agreement will first be resolved through good-faith negotiations between the parties.
• If negotiations fail, disputes will be resolved through binding arbitration in [STATE].

15. Entire Agreement

This agreement constitutes the entire understanding between the parties and supersedes all prior agreements, representations, or understandings.

Signed:

YourData365
By: [REPRESENTATIVE_NAME]
Title: [REPRESENTATIVE_TITLE]
Date: [DATE]

[CLIENT_NAME]
By: [REPRESENTATIVE_NAME]
Title: [REPRESENTATIVE_TITLE]
Date: [DATE]