Effective Date: [DATE]
Between:
- [COMPANY_NAME] ("Service Provider"), located at [COMPANY_ADDRESS], operating the WordPress Masters platform at [WEBSITE_URL].
- [CLIENT_NAME] ("Client"), located at [CLIENT_ADDRESS].
WHEREAS, [COMPANY_NAME] operates a marketplace connecting clients with vetted WordPress experts for development, design, and maintenance services;
WHEREAS, Client desires to engage [COMPANY_NAME] to provide WordPress-related services as outlined in this Agreement;
NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties agree as follows:
1.1 "Services": The WordPress-related services to be provided by [COMPANY_NAME] or its subcontracted experts, as detailed in the Scope of Services (Section 3).
1.2 "Deliverables": Tangible or intangible outputs resulting from the Services, including but not limited to WordPress themes, plugins, or configurations.
1.3 "Marketplace Expert": A vetted WordPress professional contracted through [COMPANY_NAME] to perform specific tasks.
1.4 "Service Levels": The performance standards outlined in Section 4.
1.5 "Confidential Information": Any non-public information disclosed under this Agreement, as defined in Section 12.
2.1 Overview: [COMPANY_NAME] will provide the following WordPress-related services:
- [Insert specific service, e.g., "Custom WordPress theme development"]
- [Insert specific service, e.g., "Plugin customization and integration"]
- [Insert specific service, e.g., "Ongoing maintenance and security updates"]
2.2 Exclusions: Services not explicitly listed in this Agreement are excluded.
2.3 Tools and Platforms: Services will be performed using industry-standard tools such as WordPress Core, Elementor, WooCommerce, and other relevant plugins or frameworks.
3.1 Response Times:
- Initial response to Client inquiries: Within 1 business day.
- Resolution of critical issues (e.g., site downtime): Within 4 business hours.
3.2 Quality Standards:
- Code will adhere to WordPress coding standards (https://developer.wordpress.org/coding-standards/).
- Deliverables will be tested for compatibility with the latest WordPress version and major browsers.
3.3 KPIs:
- 95% of tasks completed on or before agreed deadlines.
- 99% uptime for hosting-related services (if applicable).
4.1 Access: Client will provide timely access to hosting accounts, WordPress admin credentials, and other necessary resources.
4.2 Content: Client is responsible for providing all text, images, and other content unless otherwise agreed.
4.3 Approvals: Client will review and approve Deliverables within [X] business days of submission.
5.1 Fees:
- Hourly Rate: $[RATE]/hour.
- Fixed Project Fee: $[FEE] (if applicable).
5.2 Payment Schedule:
- [X]% deposit due upon signing this Agreement.
- Remaining balance due upon project completion or as per milestones outlined in Exhibit A.
5.3 Late Payments: Payments not received within [X] days of the due date will incur a late fee of [Y]%.
6.1 Initial Term: This Agreement begins on [DATE] and continues for [X] months.
6.2 Renewal: The Agreement will automatically renew for successive [X]-month terms unless terminated per Section 14.
7.1 Any changes to the Scope of Services must be documented in a written Change Order signed by both parties.
7.2 Change Orders may affect fees, timelines, or both.
8.1 Service Provider Warranties: [COMPANY_NAME] warrants that Services will be performed in a professional and workmanlike manner.
8.2 Client Warranties: Client warrants that all materials provided are owned by Client or properly licensed.
9.1 By Service Provider: [COMPANY_NAME] will indemnify Client against claims arising from its gross negligence or willful misconduct.
9.2 By Client: Client will indemnify [COMPANY_NAME] against claims arising from Client-provided materials or instructions.
10.1 [COMPANY_NAME]'s total liability under this Agreement will not exceed the total fees paid by Client in the preceding 12 months.
10.2 [COMPANY_NAME] is not liable for indirect, incidental, or consequential damages.
[COMPANY_NAME] will maintain general liability insurance of at least $1,000,000 and provide proof upon request.
12.1 Both parties agree to protect each other's Confidential Information and not disclose it to third parties without prior written consent.
13.1 Client Ownership: Upon full payment, Client will own all Deliverables.
13.2 Service Provider Retention: [COMPANY_NAME] retains ownership of pre-existing tools, templates, and methodologies.
14.1 For Cause: Either party may terminate this Agreement for material breach with [X] days' written notice.
14.2 For Convenience: Client may terminate with [X] days' notice, subject to payment for work completed.
14.3 Transition Assistance: Upon termination, [COMPANY_NAME] will provide reasonable assistance to transition services to Client or a third party.
Neither party is liable for delays caused by events beyond their reasonable control, including natural disasters, acts of government, or internet outages.
This Agreement is governed by the laws of [STATE].
17.1 Negotiation: Parties will first attempt to resolve disputes through good-faith negotiation.
17.2 Arbitration: If unresolved, disputes will be submitted to binding arbitration in [STATE].
Service Provider
[REPRESENTATIVE_NAME]
[REPRESENTATIVE_TITLE]
[COMPANY_NAME]
[DATE]
Client
[CLIENT_NAME]
[REPRESENTATIVE_TITLE]
[DATE]
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